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Asia-Pacific with a global reach

Team Global Express (formerly Toll Global Express) is driven by our purpose of making sure life never stops. We pride ourselves on delivering for our customers, even when they aren’t home. That’s why we have partnered with blueshyft’s national network of alternative delivery locations, giving our customers the flexibility to collect their parcel when it suits them.

Finding a streamlined solution

With considerable overheads as a result of failed and re-deliveries, Team Global Express were in need of a solution that would allow customers to collect parcels from a nearby pick-up point following missed deliveries.

From redirect to reinvent

With a nation-wide network, a state-of-the-art scalable platform and extensive experience in last mile logistics, blueshyft offered the perfect means to turn Team Global Express’ challenges into an opportunity. Maximising strategic benefit, blueshyft crafted a solution to:

Create a process for failed delivery collection

Integrate with Team Global Express to allow for direct deliveries

Roll out a fast and easy method for customer-initiated parcel returns

Delivering on time, every time

Mixing previous experience with a unique solution, blueshyft were able to offer Team Global Express’ customers a no-fuss, streamlined service to take the hassle out of parcel pick-ups & drop-offs. The partnership increased efficiencies and reduced operational overheads, while boosting efficiency and customer satisfaction. The result? Customers are now able to:

• Collect their parcels from their local blueshyft agent - by redirecting failed home deliveries to blueshyft locations instead of depots, Team Global Express have fewer re-deliveries and customers receive a more personalised service that works around their schedules

• Nominate their local blueshyft agent for direct delivery - if a customer knows they won't be home to receive a package, they can select their local blueshyft store as the delivery address and collect at their convenience

• Return select purchases through the blueshyft network - using the blueshyft POS app, customers are able to book in their purchase for return quickly and easily

With the integration of blueshyft’s platform, Team Global Express customers are now able to collect parcels from their local newsagent in their own time, and sidestep the hassle of redeliveries. The blueshyft platform’s new services have reduced failed deliveries and boosted Team Global Express’ customer convenience, satisfaction and retention!